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Missed opportunities

These come for me in two favors: one where I never even knew I could have earned extra miles (or extra EQM) till it was too late and second where I did what I needed to do to earn the miles, but the miles never posted and I lost track, till it was too late. … I use a spreadsheet to track all activity that has taken place which I think should earn miles – eating out, filling out surveys, customer service events, signing up for promos, etc.