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USAirways – Can an airline operate like this?

The sheer incompetence shown by the US Airways Express staff at Charlotte airport last night was almost hard to believe. Could an airlines operations be so messed up that their own Gate Agents and their supervisors would not know for over two and a half hours what the status of a flight was? Or was…

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Is United finally caring about delayed customers?

There have been multiple articles in the recent past about how the ‘cattle-herding‘ approach airlines are taking with customers is here to stay. I at the same time actually had an experience with United airlines last week that was unexpected from a customer service perspective. My flight from Cleveland (CLE) to Washington Dulles (IAD) was…

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Is flying getting worse and better?

I just read this excellent interview of Mark Gerhick, former chief counsel of the FAA about a book he wrote: ‘Full Upright And Locked Position‘ (I have not read the book. The full interview (on NPR) can be found here in both written and audio form. Here are some key points he makes: Traveling in…

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Last 24 hours of the ‘Win a $500 gift from National Car Rental Contest’

The contest to win a $500 gift from National Car Rental AND get free rentals is coming to a close! The contest in about 24 hours – at Midnight EST on November 5th. To enter, leave a comment sharing your travel wisdom – your ‘Traveller Truth’ as a comment on the original post announcing the…

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